Tips for Improving Sound Quality
There are several reasons that you might experience problems with sound quality
on a conference call. But first, it helps to understand a few things about
conferencing equipment:
MeetingBridge uses "full digital duplex" technology. This platform allows you
the ability to speak simultaneously with another caller, without any clipping
or degradation of the sound. This technology is specifically designed so that
it does NOT filter out any of the sounds coming into the conference, to give
you the clearest possible presentation. This means, however, that any static or
disruptive noise that can be picked up through your phone line will affect the
conference.
To avoid sound quality problems:
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Always call in from a quiet location.
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Avoid mobile or cordless phones. Whenever possible, use a phone unit that is
hard-wired into the telephone lines. Mobile and cordless phones tend to pick up
static as the signal travels through the air to reach the tower or base unit
that actually connects to the phone lines in the ground.
-
Avoid speakerphones. Speakerphones will pick up any noise in the room, from the
rustling of papers to background conversations. And many speakerphones do not
utilize "full digital duplex" technology, and callers will experience
"clipping" if they are making any noise while trying to listen to another
speaker.
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If you must call from your car, try to pull over and stay in a place where your
signal is strong.
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If you have to use a payphone, try to find a large bank of phones. That way, if
one is producing static, you have several phones to choose from to find one
that works well!
If you find you are having a sound quality issue:
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Hang up and dial back in. Many times these problems clear themselves up when
the bad connection is terminated.
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Try using the "Mute" button on your phone. If the equipment is causing the
problem, this may help. Only "Un-mute" when you need to speak.
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If all else fails, contact MeetingBridge. It is always best to contact us while
you are experiencing the problem. If we can join you during the call
and experience the problem first-hand, it helps us diagnose the cause of the
problem. Customers can press *0 to alert an operator to assist them
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