Operator Assisted Teleconferencing

Operator Assistance for Conference Calls and Tele-Events

For more complicated, high profile, or larger telephone conference calls we offer MeetingCenter Services. The MeetingCenter features conference support specialists who will gather participants online, perform a roll call, introduce the speaker(s), and offer help during the call. Making a reservation is simple. Just dial your reservations number and provide us with your ‘Owner Number’. One of our reservation specialists will walk you through the process and answer any of your questions. Here are just a few of the premium features available in the MeetingCenter:

• Call Notification
  Provide us with the names and telephone numbers of your participants and an Operator will notify them of the details of the upcoming conference. Call notification ensures that participants are aware of the call and gives your conference an air of importance.
  
  
• Dial-Out
  Give your conference participants the VIP treatment. Dial-out delivers your conference calls to your participants rather than requiring them to dial into the call. You provide us with the names and telephone numbers of your participants and an operator will make sure they join your conference.
  
  
• Roll Call/Announce
  An operator announces participants’ names when they join the conference, letting everyone know who is on the call.
  
  
• Conference Lock
  You can prevent additional participants, even the Operator, from joining the conference by pressing a command on your telephone keypad. Conference Lock gives you the freedom to discuss confidential information in a secure environment. everyone know who is on the call.
  
  
• Communication Line Speak with an operator outside of the main conference to convey behind the scenes information, orchestrate guest speakers or give timing cues. A Communication Line makes it easier to manage a large conference.
  
  
• Fax/Email Broadcast
  Send pre- or post-event documents to all of your guests simultaneously via fax or email. Fax/Email Broadcast guarantees that all of your participants receive your information before and /or after a conference.
  
  
• Custom Script
  Craft a special message for a welcome statement, Q&A session and/or closing comments. Your script is read by the Operator during your conference. Custom scripts offer you another way to personalize your call.
  
  
• Group Mute/ Un-mute
  You can silence all participant lines by pressing a keypad command on your telephone or by an giving an instruction to your operator. Group Mute/Un-Mute helps reduce background noise and limits interruptions during your conference.
  
  
• Question & Answer Session
  Give your participants the opportunity to ask questions during the conference. Participants indicate that they have a question using their telephone keypad, while the operator manages the question queue in a professional and orderly fashion.
  
  
• Facts Complete
  When requested, an operator will collect the name of each participant plus up to two additional pieces of information before joining them to the conference, . The information will be sent to you via fax or email along with on-the-line times for each participant.
  
  
• Password/Pass Code
  At your request participants can be required to provide the Operator with a pre-determined word or code to join the conference. You determine the Password/ Pass Code before the start of the conference. Password/Pass Code restricts attendance and heightens security.
  
  
• Digital Replay
  A digital recording of your call can be made available for anyone who was unable to attend it live or would like to listen again. It is available via a toll free number for easy, 24/7 access. security.
  
  
• Transcription
  Receive a written record of what was said during the conference.

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